Effective Date: 09/09/2023

Thank you for choosing Gemini Sports Boats. Your satisfaction is important to us, and we want to ensure a hassle-free experience with our products. Please review our refund and returns policy below.

30-Day Return Period

Our refund and returns policy extends for a period of 30 days from the date of your purchase. If more than 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging.

Exclusions

Please note that certain items are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids or gases.

Proof of Purchase

To initiate a return, you must provide a receipt or proof of purchase. Please retain your purchase documentation for reference.

Manufacturer Returns

Do not send your purchase directly back to the manufacturer. All returns should be coordinated through Gemini Sports Boats.

Partial Refunds

In specific situations, only partial refunds may be granted for items that meet the following criteria:

1. Books with obvious signs of use
2. Opened CD, DVD, VHS tape, software, video game, cassette
3. Items not in their original condition, damaged, or missing parts for reasons not due to our error
4. Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specific timeframe.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

• Check your bank account.
• Contact your credit card company.
• Reach out to your bank.

If you’ve completed these steps and still haven’t received your refund, please contact us at [email address].

Sale Items

Only regular-priced items are eligible for refunds. Sale items are not refundable.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same one, please send us an email at [email address] and return your item to the following address: [physical address].

Shipping Returns

To return your product, please mail it to: [physical address]. You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location. For higher-value items, consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Need Assistance?

If you have any questions regarding refunds and returns, please contact us at info@geminisportsboats.com We are here to assist you and ensure your satisfaction with Gemini Sports Boats.